Customer Support

Info Center


If you have a purchasing related question or would like to make a purchase please call 978-927-4304 and ask for the sales department, email us at info@filtersense.com or fax us at 978-927-4329.


Standard terms are 100% net 30 days for standard product sales. Visa and Master Card billing is available. For projects, engineered systems and larger quantity product orders terms are 30% in advance, 60% net 30 days, 10% after startup. We accept electronics funds payments and for international orders we accept wire transfers. For detailed terms information please download our full terms.

Standard Terms and Condition of Sale

FilterWare EPA Compliance Warranty


Standard product warranty is 1 year from shipment. Extended warranties up to 3 years are available on many products. Some product warranties may require onsite commissioning or a support plan. For further standard warranty information please refer to FilterSense’s Terms and Conditions of Sale.


Please confirm your lead time need at time of order. Average lead time for standard sensors, instruments, and basic controls in standard quantities is 3 weeks. Rush delivery is available. Repairs and spare parts average 1-5 days. For specials and large quantity orders of standard products please contact the sales department for a lead time quotation.